Caddy vs Thumbtack for Moving: A Comparison
If you're deciding between Caddy and Thumbtack, the first point to consider is what you need movers for. You may need movers to help load your rental truck, rearrange furniture in your home, or move across the country. Caddy and Thumbtack have key differences depending on your moving needs.
Key Differences:
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Caddy is a moving labor company..
that hires, background checks, and trains all movers in-house. We can help with any stage in the moving process and we are available same or next day.
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Thumbtack is a marketplace..
that hosts individuals and companies who advertise for leads. Thumbtack allows you to compare pricing and availability and send messages to chat about services.
Thumbtack hosts independent people and companies who advertise themselves for basic moving needs like unpacking and setting up furniture or box stacking. Perfect for small, basic moving projects with minimal support needs.
However, if you need a more supportive moving experience for loading a truck, packing a house, moving large items, or moving items to storage, Caddy is a more suitable option. Caddy has helpful customer service, trained and insured movers, and years of moving experience to tackle more advanced moving needs.
It isn't just about the price, either; Caddy is a better overall company on several fronts, as we can see below:
| Company | Caddy | Thumbtack |
|---|---|---|
| Same-Day Service | ||
| Hourly Rates | ||
| No Hidden Fees | ||
| Background Checks | ||
| Customer Support | ||
| Low Minimums | ||
| No Cancellation Fees | ||
| Insurance Coverage |
Hidden Fees & Cancellation Fees
Thumbtack charges flat rates for projects which can be a downsize for users. When companies are forced into a flat rate, this can put a strain on their performance on services. Thumbtack unfortunately penalizes companies for renegotiating rates, making it a very challenging dynamic. Thumbtack will charge a cancellation fee to the customer or the company for cancelling if a rate is not agreed upon.
Caddy is a no hidden fee moving company that sticks with an hourly rate approach. We do not require a credit card to book, so you can feel assured that if your plans change, you will not be charged for cancelling. We also never charge a flat rate, so you only pay for the time you use. We believe that rates should be negotiable, since your individual needs vary.
Background Checks & Onboarding
Thumbtack may conduct background checks on primary user who signs up on the app marketplace, but they do not background check the additional movers who work for the company. This can open up the client to risk, especially when the platform will not disclose the contact information or personal details of the actual movers involved. Thumbtack users have had complaints with varying quality of the movers that are able to sign up on the Thumbtack platform.
Caddy Moving background checks, reviews, and trains every mover that begins working at our company. We take quality very seriously and never cut corners. Your safety is our highest priority at Caddy Moving. Choosing a vetted and trusted moving company like Caddy will give you peace-of-mind knowing who is coming on the day of your move.
Customer Support & Communication
Thumbtack does not offer native customer support on their website, but they will give you communication access to your company or independent mover once the job is booked. Communication is required to stay within the platform, so communication can be tough on the day of your move. Most reviews on Thumbtack's communication are poor.
Caddy Moving has live agents for customer support, sales, and finance questions. We believe in putting a human-first approach to communication so you can contact us through phone, text, or email any time. We also have live dispatcher who will contact you on the day of your move to ensure everything goes smoothly.
Low Minimums for Booking
Some companies and individuals will offer low minimums on Thumbtack, but its usually to increase their rank and get their name to the top of filters. After requesting a move, companies may try and increase pricing thru various other fees. Thumbtack will not allow you to book with companies outside of their platform according to their terms and conditions.
Caddy Moving has a one hour minimum to book. This goes for all of our services, and you can even book just one mover with Caddy. This is ideal for customers looking for a set of helping hands for a short period of time on a budget.
Insurance and Damage Coverage
The biggest drawback about Thumbtack for moving services is that there is no insurance coverage nor accountability checks in place for damages. This means Thumbtack is not responsible for damages that are incurred as a result of the performance of the companies and people on their platform. This means that the customer and the individual are left to sort out disputes. According to reviews online, this is a large concern for customers who have used Thumbtack for moving help.
Caddy Moving offers full coverage on damage claims and we are backed by a multi-million dollar insurance policy to make sure you are covered. We understand that moving has its curveballs, and mistakes can happen. Every customer wants to know that they're protected in case the unfortunate happens, and with Caddy, you can rest assure knowing you are choosing a company that values your belongings and peace-of-mind.
Choosing Caddy gives you peace of mind for your move
Book for no money down
Thumbtack requires payment upfront. At Caddy, we believe you should be able to book with no money down and no credit card down. We only ask for the invoice after the job is done, and you are satisfied.
Have customer support ready to help
Caddy has customer support ready to help on-a-dime. Your needs are our needs, which is why we've invested our resources into live agents, rather than fancy tech that just doesn't cut it for real world problems like Thumbtack.
Get top-notch movers
Thumbtack is a marketplace that allows independent people to advertise themselves. Unlike Uber and other marketplaces, moving is a bit more complex and it requires a unique skillset to be a good mover. At Caddy, we take quality to the highest standards and make sure all of our movers are 100% background checked, vetted, and trained.
Compare Pricing:
| Company | Caddy | Thumbtack |
|---|---|---|
| Pricing | Hourly | Flat Rates |
| Fees | None | $10-$59 |
| Cancellation Fees | None | $15-$79 |
Some Reviews from Our Happy Customers
Satisfaction is Guaranteed with Caddy Moving
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Moving Complete ✅
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All Loaded 🛻
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Post-Move Selfie! 😀
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Superb Unloading 🌟
